Three UK Network Outage Disrupts Millions Nationwide

Smarty and iD Mobile Users Hit as Voice Services Crash

Three UK network outage caused major disruption today, leaving thousands unable to make calls or send texts. The chaos extended to Smarty and iD Mobile, which use Three’s infrastructure.

Three UK Confirms Voice and SMS Services Are “Near Normal”

Three UK acknowledged the issue, saying they were working urgently to restore services. After around 14 hours, the company stated voice and SMS services were returning to “near-normal levels”.

Outage Timeline: When the Problems Started

The disruption began around 7:45am BST, with Downdetector showing a surge in complaints. Reports peaked at 9,358 by 9:30am. Many users couldn’t make or receive calls for most of the day.

Smarty and iD Mobile Also Affected by Glitch

Customers of Smarty and iD Mobile, which piggyback on Three’s network, experienced the same voice call failures. This widespread impact left many without reliable communication.

Emergency Services Impact and Safety Concerns

The Three UK outage also raised concerns about access to emergency services. Some users feared they couldn’t reach 999 during the disruption. Though most phones connect to any available network for emergency calls, the outage exposed how reliant users are on consistent mobile coverage.

What Users Should Do If Problems Persist

If you’re still affected by the Three UK outage, try restarting your phone or switching airplane mode on and off. If issues continue, contact Three UK customer support or check their official social media for updates. Patience is key as engineers work to restore full service.

Social Media Flooded with Complaints

Despite the official update, users continue to report problems on social platforms. Downdetector still shows 600+ reports, down from the morning peak, but above normal levels.

Is Compensation Available for Affected Users?

Three UK hasn’t confirmed compensation plans yet. If you were affected, keep an eye on official channels. Typically, compensation depends on the outage’s scale and length.

What Happens Next?

Many hope the Three UK outage will be fully resolved by tomorrow. The company hasn’t posted a fresh update since late evening, so users may still face partial disruptions overnight.

Final Thoughts on a Frustrating Day for Three Users

Three UK has faced customer outrage after today’s chaos. While most services are now back, lingering issues remain. Let’s hope the network stabilizes by morning.

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